HomeTravelKey takeaways from TravelPerk’s Enterprise Journey Chaos survey

Key takeaways from TravelPerk’s Enterprise Journey Chaos survey

Many corporations have seen disruptions to their operations in 2023, together with enterprise journey. Vacationers have needed to assume on their ft, change plans shortly, and take care of rising costs. However how a lot of an affect has this had on professionals world wide? Have numerous areas been affected in a different way, and the way are vacationers coping with the chaos?

We carried out an on-line survey of 4000 enterprise vacationers from a spread of ages and industries, throughout 4 international locations: the UK, the US, Spain, and Germany.  

Under, we’ve gathered a couple of key findings from our enterprise journey survey to carry you new insights on the present state of worker journey.

Key takeaways from TravelPerk’s Enterprise Journey Chaos survey

  • 79% of world enterprise vacationers have skilled a journey disruption in 2023
  • UK enterprise vacationers report that they’ve been essentially the most impacted by transportation strikes (28%), whereas weather-related disruptions like pure disasters and floods have principally affected American vacationers (33%). US vacationers are additionally essentially the most affected by visa points in comparison with Europeans, with 17% being affected by denied entry or delayed visa processing. 
  • In all international locations surveyed, 40% of all enterprise vacationers reported being impacted by delays, and 1 in 4 enterprise vacationers have confronted cancellations in 2023
  • A median of 40% of vacationers say they’re checking for journey updates extra continuously due to the delays, whereas 35% say they now want to ebook choices with versatile cancellation insurance policies
  • When issues go flawed, 33% of world vacationers would like to talk to a human customer support consultant

In accordance with vacationers, the highest advantages of enterprise journey are exploring new locations (44%) and growing new abilities (43%)

Vacationers are struggling to seek out choices inside their funds

When requested what they discover essentially the most difficult about reserving a enterprise journey, the best proportion of vacationers (34%) stated they struggled to seek out journey choices that weren’t too costly or have been inside their funds. A further 30% stated it was troublesome to seek out journey choices to swimsuit their schedule.


With inflation impacting enterprise journey costs, it’s no shock that an growing variety of professionals are involved about prices. Fortuitously, airfares and lodge charges started to stabilize within the second quarter (Q2) of 2023, in accordance with our information.  

40% of vacationers have been affected by delays of a couple of hour in 2023, whereas virtually 1 / 4 have been affected by cancellations

Journey delays have been a significant issue in 2023. For instance, airports within the US are experiencing record-high numbers of passengers and flights with no enhance in capability to accommodate them, in accordance with the US PIRG (Public Curiosity Analysis Group). Flight delays have been additionally a difficulty in Europe, with 106.7 million air vacationers affected in the summertime months alone, in accordance with Aviation Direct.

These journey traits have been borne out in our information, which confirmed that 40% of vacationers throughout all international locations skilled delays of greater than an hour in 2023. Furthermore, 24% of vacationers handled cancellations as properly. These have been significantly a difficulty within the UK, the place 30% of vacationers have been affected by cancellations.


Vacationers are checking for updates extra continuously and reserving choices with versatile cancellation insurance policies

Journey disruptions are altering the best way folks journey for work, as professionals do their finest to keep away from being derailed by adjustments to their journey. 39% of all vacationers surveyed report that they’re checking for journey updates extra continuously, whereas 35% at the moment are reserving choices with versatile cancellation insurance policies, and 34% are permitting extra journey time to get to their vacation spot.


Within the US, vacationers have been significantly more likely to permit extra journey time to get to their vacation spot, with 43% reporting that they’d do that. This is smart, contemplating the excessive variety of journey delays affecting the US – 84% of US vacationers skilled some type of journey disruption in 2023.


In Spain, the biggest proportion of vacationers stated they have been checking for journey updates extra continuously (41%), whereas the biggest proportion of vacationers in Germany (37%) stated they have been reserving choices with versatile cancellation insurance policies.

Most vacationers want to speak to a human customer support consultant

Throughout all 4 international locations surveyed, vacationers agree: The human contact is a key concern for them when reserving enterprise journey. When emergencies occur and vacationers have to cancel or change their reserving, they’d want to have a real-life particular person to speak to.

33% of respondents stated speaking to a human customer support consultant by cellphone was their most well-liked possibility for making modifications. They stated they’d reasonably do that than make adjustments on-line, through SMS, utilizing a chatbot, or by talking with somebody on the airport.

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Vacationers are involved about their well being and work preparations

Throughout all international locations surveyed, enterprise vacationers discovered it troublesome to meet up with in-person conferences, digital conferences, and emails after a enterprise journey. General, 35% stated they discovered this to be an issue, whereas an excellent larger proportion within the US (39%) thought this was an issue.

Vacationers have been additionally involved about jet lag and bodily fatigue, with 20% throughout all international locations saying they have been involved with this. As well being and well-being grow to be an growing focus within the office, that is no shock—one in three US staff report being extremely involved with their office well-being usually, in accordance with a survey by the Worker Profit Analysis Institute

Compiling, submitting, and getting bills permitted for a visit may also current a problem. 19% of vacationers had a difficulty with this throughout all international locations. 


Enterprise vacationers discover it difficult to maintain up with work and be away from family members

36% of vacationers reported that it was troublesome to be away from family members whereas on a visit, whereas 27% stated it was arduous to maintain up-to-date on ongoing initiatives or work. 29% additionally stated that having the ability to make adjustments to their journey when wanted was a major problem for them.

These numbers have been pretty comparable throughout the 4 international locations surveyed. US vacationers have been principally involved with maintaining with initiatives and work (33%), whereas in Spain, Germany, and the UK, being away from family members was thought of the best problem. 

What enterprise vacationers can do to mitigate journey disruptions

With all this chaos happening, it’s comprehensible that professionals may really feel involved about their upcoming enterprise journey plans. Fortuitously, there’s quite a bit that may be performed to handle journey disruptions and restrict their harm.

Questioning how you can handle journey disruptions?

Take a look at our information to strikes in Europe and how you can plan forward

Listed below are some ideas vacationers can comply with to arrange for his or her upcoming journeys:

Construct in buffer time

Contemplating the current journey delays, it’s a good suggestion to construct in further buffer time for your online business journeys. This may imply:

  • Leaving extra time to get to the airport or practice station in case of a delay
  • Planning to remain an additional night time in your vacation spot to make the tempo of journey extra relaxed
  • Planning layovers which might be lengthy sufficient to switch comfortably from one mode of transportation to the subsequent

Pack sensible

24% of US enterprise vacationers have been impacted by misplaced or delayed baggage in 2023, so it’s vital to be ready for surprising circumstances. In case your baggage is delayed or if you happen to get caught someplace in a single day, you’ll have to have the fitting provides with you. It will stop you from feeling stressed if in case you have vital conferences to attend when you arrive at your vacation spot.

Make sure to carry important objects in your hand baggage, together with:

  • Drugs
  • Identification and journey paperwork
  • A change of garments
  • Toiletries (shampoo, cleaning soap, razors, and so forth.)
  • Telephone chargers
  • Laptop computer and charger, in case it’s worthwhile to get work performed on the go

Know your rights

Do you know that you just is likely to be entitled to compensation in case your flight or practice is delayed? Totally different international locations have totally different legal guidelines about delays and cancellations. Familiarize your self with these earlier than you journey, so that you’ll know how you can get your a refund if one thing goes flawed along with your journey plans.

For instance, the EU’s air passenger guidelines state that passengers are entitled to reimbursement, rerouting, or return, in addition to help on the airport, if their flight will get canceled. If the passenger is knowledgeable of the cancellation lower than 14 days previous to the scheduled departure time, additionally they have the fitting to compensation.

If a flight is delayed, EU passengers even have the fitting to reimbursement, help, and a return flight. As well as, passengers are entitled to compensation if the flight arrives on the remaining vacation spot with a delay of greater than three hours.

EU rail passengers have the fitting to a rerouting or refund beneath sure circumstances, in case of cancellation or delays.

US air passengers are entitled to a refund within the case of cancellations or delays, in accordance with the US Division of Transportation. The US doesn’t have legal guidelines on rail journey compensation.

How TravelPerk helps vacationers overcome the challenges of journey disruptions

TravelPerk presents a best-in-class enterprise journey software program resolution to assist vacationers simply ebook, handle, and lower your expenses on enterprise journeys. With TravelPerk, enterprise vacationers can discover lodge, flight, and rail bookings at one of the best charges, submit expense experiences, handle company journey insurance policies, get better VAT, offset their carbon footprint to fulfill sustainability objectives, and extra.

Need assistance reserving and organizing enterprise journey?

Saving you cash

One of many major journey challenges reported by enterprise vacationers is compiling, submitting, and getting bills permitted for a visit. This problem affected 19% of vacationers throughout all international locations. TravelPerk will help with this—the platform manages bills and invoices in a single place, whereas additionally integrating with the world’s main expense platforms. Customers can arrange expense administration automations and pace up the method for everybody on the group.

As world enterprise journey costs and airfares rise, many vacationers are involved about funds. With 34% of vacationers struggling to seek out choices inside funds, and one other 30% discovering it difficult to ebook choices that swimsuit their schedule, it’s clear that saving cash is a prime precedence. TravelPerk’s in depth stock of lodging and journey providers will help customers discover the best choice to swimsuit their wants. And TravelPerk presents company journey purchasers one of the best negotiated charges, permitting them to maximise financial savings when reserving.

Conserving you knowledgeable

Since 39% of TravelPerk survey respondents test for info extra continuously because of journey disruptions, these people might profit from utilizing TravelCare. TravelCare customers (enterprise vacationers and admins) will get notifications of any disruptions or adjustments to their journey plans through the app. They may also have instant entry to the client care group in the event that they want help. It will assist journey managers meet their obligation of care and well being and security obligations.

As well as, when making bookings on the TravelPerk platform, vacationers could have entry to clear, verified, real-time danger and regulation info—to allow them to ebook with confidence. 

Assist if you want it

The best proportion of vacationers (33%) want talking to a human customer support consultant by cellphone. They’ll love TravelPerk’s seven-star rated buyer care service, which is out there 24/7. 

Journey delays and adjustments create a better want for versatile cancellation insurance policies. With 35% of vacationers actively in search of versatile choices, TravelPerk’s FlexiPerk resolution is the right match. Utilizing FlexiPerk, vacationers can cancel a reserving as much as two hours earlier than departure and get 80% of the associated fee again as credit score on the TravelPerk platform. This ends in a median 40% saving in comparison with conventional versatile fares.

In 2023, TravelPerk has seen a 35% enhance within the variety of corporations selecting versatile choices to get better their prices when journeys don’t go to plan. On common, 10% of TravelPerk journeys are canceled by enterprise vacationers, and half aren’t coated by versatile cancellations. This loses corporations a median of €450 (US $470) per journey, primarily based on a median reserving worth of €570. To keep away from shedding cash, corporations can profit by selecting versatile options like FlexiPerk.

How you can cancel a visit and get a refund with FlexiPerk

FlexiPerk presents you essentially the most versatile enterprise journey ever. You a pay a small price on prime of your reserving and in case your plans change, you’ll be able to cancel as much as two hours earlier than and get minimal 80% of your journey refunded. No questions requested.

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General, 2023 has been a yr of main adjustments, together with some disruptions in journey. These have left vacationers involved and in search of totally different options to make sure their journeys go as deliberate. The excellent news is, with superior planning and the fitting instruments, there’s no want to fret—vacationers can take precautions to make sure they’ve an ideal journey, with the fitting assets to handle the state of affairs if issues go flawed. Hopefully, journey trade suppliers will see a decision of those points for subsequent yr and past.

OnePoll carried out a web based survey on behalf of TravelPerk from 27 October to 07 November 2023, with 4000 employed adults from the UK, US, Germany and Spain who journey for work. Respondents got here from organizations inside sectors reminiscent of accountancy, banking & finance, retail, and healthcare.

The put up Key takeaways from TravelPerk’s Enterprise Journey Chaos survey appeared first on TravelPerk.



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